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Revolutionizing Customer Journey

CASE STUDY

Revolutionizing Customer Journey

Challenges

Creating a comprehensive customer journey for a nationwide network of clinics.

Objective

To revolutionize the customer journey both online and offline through digital integration and strategic branding initiatives.

Tactics

  • Mapped out touch points across the customer journey.
  • Enhanced offline experience through strategic branding initiatives.
  • Developed a user-friendly after-sales mobile app.
  • Optimized space branding, aroma marketing, and ambience.

Results

Project underway with ongoing advancements aimed at elevating the overall customer journey
across 95 branches.

Our Awards

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    INTRO TO BRANDING

    What is Branding

    Branding is more than just a logo, it's how your company presents itself to the world.

    Importance of Branding

    • Recognition & Loyalty: Be the brand customers remember and choose again.
    • Competitive Edge: Stand out in a crowded marketplace.
    • Brand Value: Increase your brand equity and justify premium pricing.


    Outcome
    This module equips you with the knowledge and tools to understand what makes a brand strong, and create a compelling identity that resonates with your audience.

    Duration: 1 Day

    Capacity: 10 pax

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    INTRO TO ADVERTISING

    What is Advertising?

    Advertising is the strategic communication process that promotes products, services, or brands to a target audience.

    Importance of Advertising

    • Awareness: Build awareness about your products or services.
    • Persuasion: Shape customer attitudes and encourage purchases.
    • Brand Building: Strengthen brand recognition and loyalty.

    Outcome
    This module equips you with the knowledge and tools to understand the role of advertising in business growth, explore different types of advertising and their effectiveness, and learn how to create impactful ad campaigns that influence consumer behaviour.

    Duration: 1 Day

    Capacity: 10 pax

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    INTRO TO DIGITAL

    What is Digital Marketing?

    Digital marketing is the promotion of products, services, or brands using digital channels such as websites, social media, and search engines.

    Importance of Digital Marketing

    • Global Reach & Accessibility: Connect with customers 24/7, no matter where they are.
    • Cost-Effective: Achieve better ROI compared to traditional marketing methods.
    • Measurable Results: Track performance in real-time and gain insights into customer behaviour.

    Outcome
    This module equips you with the knowledge and tools to understand the core elements of digital marketing, leverage digital channels to engage with your audience, and ensure measurable business outcomes.

    Duration: 2 Day

    Capacity: 10 pax

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    INTRO TO MARKETING

    What is Marketing?

    Marketing is the process of identifying and meeting customer needs through product creation, promotion, and distribution.

    Importance of Marketing

    • Customer Awareness: Let potential customers know about your products and services.
    • Engagement: Build trust and loyalty with your audience.
    • Revenue Generation: Increase sales and business growth.
    • Market Positioning: Stand out from competitors.

    Outcome
    This module equips you with the knowledge and tools to understand core marketing principles and recognize the role of marketing in any business.

    Duration: 2 Day

    Capacity: 10 pax

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    ADVANCED MARKETING

    What is Advanced Marketing?

    Advanced Marketing involves the use of strategies and tools to enhance marketing efforts, drive competitive advantage, and align with long-term business objectives.

    Importance of Advanced Marketing

    • Advanced Market Analysis: Predictive analytics and advanced segmentation for deeper insights.
    • Strategic Frameworks: Utilizing tools like the Ansoff and BCG Matrices for decision-making.
    • Long-Term Planning: Crafting multi-year strategies aligned with business goals.

    Outcome
    This module equips you with cutting-edge skills and knowledge to excel in the dynamic field of marketing, and the advanced skills to drive impactful marketing initiatives.

    Duration: 3 Day

    Capacity: 10 pax

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    ADVANCED ADVERTISING

    What is Advanced Advertising?

    Advanced advertising combines strategic models to optimize campaign effectiveness, focusing on audience targeting, and strategic decision-making.

    Importance of Advanced Advertising

    • Advanced Market Analysis: Audience research with psychographics and behavioral analysis.
    • Strategic Frameworks:  Applying the AIDA model and DAGMAR approach for planning.
    • Long-Term Campaign Planning: Crafting multi-channel strategies aligned with business goals.

    Outcome
    This module equips you with the skills and knowledge to excel in the competitive and rapidly evolving field of advertising and prepares you to lead impactful advertising campaigns.

    Duration: 3 Day

    Capacity: 10 pax

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    ADVANCED STRATEGY

    What is Advanced Strategy?

    Advanced strategy is a structured roadmap that evaluates business factors, recommends an STP strategy, and defines marketing objectives, ensuring alignment with organizational goals through strategic positioning and execution.

    Importance of Advanced Strategy

    • Advanced Environmental Scanning: Using PESTEL and Porter's Five Forces to analyze external factors.
    • Internal Analysis:  Assessing capabilities, resources, and core competencies.
    • Strategic Frameworks: Applying VRIO, Blue Ocean Strategy, and Scenario Planning.
    • Differentiation and Cost Leadership: Advanced approaches for unique value creation and cost efficiency.
    • Strategic Positioning: Seizing market opportunities with effective positioning.
    • Competitive Dynamics: Navigating competitive actions and market disruptions.

    Outcome
    This module equips you with the knowledge to navigate into the complexities of strategic management, providing you with insights into advanced frameworks and techniques for crafting and executing a high-impact business strategies.

    Duration: 3 Day

    Capacity: 10 pax

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    CONTENT STRATEGY

    What is Content Strategy?

    Planning, creating, and managing content to meet audience needs and business objectives driving engagement, conversions, and brand loyalty.

    Importance of Content Strategy

    • Consistency: Ensures consistent messaging across channels, reinforcing brand trust.
    • Audience Engagement:  Delivers valuable content that captivates the target audience.
    • SEO Benefits: Boosts search engine visibility with optimized content.
    • Efficiency: Streamlines content creation and resource management.

    Outcome
    This module equips you with the knowledge and skills to develop effective content strategies, driving audience engagement and brand performance.

    Duration: 3 Day

    Capacity: 10 pax

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    SOCIAL MEDIA MASTERY

    What is Social Media Mastery?

    It involves the strategic use of platforms to create, share, and promote content that resonates with target audiences, focusing on platform nuances, compelling content, and optimization.

    Importance of Social Media Mastery

    • Audience Engagement: Fosters relationships and community building through direct interaction.
    • Brand Awareness:  Enhances visibility with a consistent and strategic presence.
    • Customer Insights: Offers insights into preferences and behaviors via social listening and analytics.
    • Cost-Effective Marketing: Provides a low-cost alternative to traditional marketing for reaching large audiences.

    Outcome
    This module equips you with the skills to leverage social media effectively to drive meaningful results.

    Duration: 2 Day

    Capacity: 10 pax

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    SOCIAL RESEARCH

    What is Social Research?

    It involves collecting and analyzing data from social media to gain insights into audience behavior, preferences, and trends using both qualitative and quantitative methods.

    Importance of Social Research

    • Competitive Analysis: Provides insights into competitor activities and market positioning.
    • Audience Insights: Deep understanding of demographics, interests, and behaviors.
    • Trend Identification:  Helps spot emerging trends and changes in sentiment.
    • Strategy Optimization: Refines social media strategies for better engagement and results.

    Outcome
    This module allows you to gather valuable insights, optimize strategies, and make data-driven decisions.

    Duration: 2 Day

    Capacity: 10 pax

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    GROWTH STRATEGY

    What is a Growth Strategy?

    A growth strategy focuses on scaling a business by enhancing brand positioning, optimizing marketing efforts, and identifying new opportunities for long-term planning.

    Importance of Growth Strategy

    • Market Development: Identifies and targets new markets and customer segments.
    • Customer Engagement: Enhances relationships with existing customers while attracting new ones.
    • Strategic Alignment:  Ensures marketing activities are fully integrated with business goals.
    • Adaptability: Equips businesses to stay flexible and competitive in changing market conditions.

    Outcome
    This module equips you with the skills and insights to craft a holistic marketing growth strategy, enabling you to expand market share, enhance brand value, and support overall business growth.

    Duration: 2 Day

    Capacity: 10 pax

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